gooo11's Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how gooo11 collects, uses, and keeps your data secure.
gooo11 Privacy Policy — Introduction
gooo11 is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information when you use gooo11's website, mobile application, or any other service ("Services").
Please read this policy carefully. By using our Services, you are considered to have agreed to the terms of this Privacy Policy. If you have any questions about this policy, please do not hesitate to contact us.
To operate gooo11's Services smoothly and to provide you with the best experience, we may collect the following types of information:
1.1 Registration and Identity Information
- Full name
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- National ID number or passport number (for KYC verification)
- Address
1.2 Financial Information
- bKash, Nagad, or Rocket account number (for processing transactions)
- Bank account details
- Deposit and withdrawal history
1.3 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Session logs and cookie data
- Referrer URL
1.4 Gameplay Information
- Game participation history
- Bet amounts and results
- Preferred game categories
- Bonus and promotion usage records
We collect your information in the following ways:
- Directly from you: Information you provide during registration, login, deposit, or withdrawal processes.
- Automatically: Through your browsing activity on our platform, cookies, web beacons, and similar technologies.
- From payment providers: As needed to verify transactions made via bKash, Nagad, Rocket, and bank transfer.
- Through identity verification services: To confirm identity as part of the KYC (Know Your Customer) process.
- Through customer support: Information you share via 24/7 live chat or email.
gooo11 uses your personal information only for legitimate and specified purposes. These purposes are:
3.1 Account Management
Your information is used to create, verify, and manage your account; to ensure secure login; and to maintain the security of your account.
3.2 Processing Financial Transactions
Your financial information is used to complete deposit and withdrawal processes, to prevent fraudulent transactions, and to comply with anti-money laundering (AML) regulations.
3.3 Service Improvement
- Providing a personalized experience based on your preferences
- Improving platform performance and security
- Identifying and resolving technical issues
- Analyzing user experience to develop new games and features
3.4 Legal Compliance
Your information may be used to comply with applicable legal requirements, to respond to requests from regulatory authorities, and to resolve disputes.
3.5 Responsible Gaming
Your data is analyzed to monitor your gaming habits, to ensure responsible play, and to offer support where needed.
3.6 Communication and Support
Your contact information is used to communicate with you via 24/7 live chat or email, to send important account-related notifications, and to provide customer support.
gooo11 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:
- Payment processing services: bKash, Nagad, Rocket, and bank transfer services — solely to complete transactions.
- Identity verification services: With approved providers to verify identity as part of the KYC process.
- Technology partners: With selected partners under strict confidentiality agreements for platform operations, hosting, and data analysis.
- Law enforcement agencies: In response to lawful legal orders or regulatory demands, in compliance with applicable law.
- Business successors: In the event of a merger, acquisition, or asset transfer — you will be notified in advance.
gooo11 uses industry-standard technologies and practices to protect your personal information. Our security measures include:
- SSL encryption: 256-bit SSL encryption is used for all data transfers, keeping your information fully secure in transit.
- Data-at-rest encryption: Sensitive information stored in the database is kept in encrypted form.
- Access controls: Only authorized personnel can access your information, and every access is logged.
- Two-step verification: An additional layer of verification for sensitive account activities.
- Regular security audits: Regular audits are conducted to identify and address security vulnerabilities.
- Firewall and intrusion prevention: Advanced firewall and DDoS protection measures are active.
gooo11 uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential cookies: To maintain login sessions and ensure the basic functionality of the platform. Without these, the Services will not work properly.
- Functional cookies: To remember your preferences such as language and theme.
- Analytics cookies: To understand how the site is used — this information is analyzed without identifying you.
You can control or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of the Services.
As a gooo11 user, you have the following rights regarding your personal information:
- Right of access: The right to know what information we hold about you and to receive a copy of that information.
- Right to rectification: The right to request correction of any inaccurate or incomplete information in your records.
- Right to erasure: The right to request deletion of your personal information in certain circumstances — however, some information may need to be retained for a specified period due to legal obligations.
- Right to restrict processing: The right to object to the processing of your information in certain circumstances.
- Right to data portability: The right to receive the information you have provided in a structured, machine-readable format.
- Right to withdraw consent: The right to withdraw your consent at any time from processing that is based on your consent.
To exercise these rights, contact us via 24/7 live chat or by email.
We retain your personal information only for as long as necessary. In determining the retention period, we consider:
- Account information: For the duration the account is active and for the legally required period after it is closed.
- Financial transaction records: For the applicable period under AML and financial regulations.
- Customer support communications: As needed for dispute resolution and service quality improvement.
- Technical logs: For a limited period for security monitoring purposes.
At the end of the specified retention period, your information is securely deleted or anonymized.
gooo11 is for users aged 21 and above only. We do not knowingly collect information from persons under the age of 21. An age verification process is conducted at the time of registration.
Our servers and technology partners may be located in Bangladesh or abroad. In the case of international data transfers, we ensure that:
- The recipient country or organization guarantees the highest level of data protection.
- Appropriate contractual safeguards are in place to ensure the protection of your information.
- All transfers are conducted in accordance with the principles of this privacy policy.
gooo11 may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a clear notification when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
Continuing to use the service after the changes will be considered as your consent to the updated policy. If you do not agree with the changes, you may request to close your account.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us:
We generally try to respond to your request as quickly as possible. We will process your request after verifying your identity.